Quality Policy

The Quality Policy of IKALDER, a company specialising in the manufacture of metal structures, sheet metal work and decorative elements, which carries out cutting, forming, assembly, welding and finishing work, is closely linked to its financial, social and service policies.

This policy aims to achieve the highest possible level of customer satisfaction, securing their loyalty over time and thereby turning them into the company’s
best sales representatives.

The main objectives of this policy are:

To make our brand identity clearer in our offering, products and services.
To ensure that the company’s values are reflected throughout the organisation.
Convey our identity in our communications and interactions with customers.
Achieve customer satisfaction by delivering the highest quality of service.
Ensure compliance with the requirements set out in orders and in the applicable codes and regulations.
To prioritise safety and quality criteria when making decisions regarding new investments, products and processes.
To prevent problems from arising and the use of defective materials, components, products, documents and services, as part of a process of continuous improvement.
To identify and implement corrective actions for every problem that arises within the company, whether these are complaints or non-conformities.
Establish ongoing training programmes to ensure a highly qualified workforce that provides better service to customers and works safely.
Involve, motivate and engage staff to encourage their participation in the management, development and implementation of the Quality System, whilst consistently fostering a culture of prevention.
Maintain ongoing contact with customers and suppliers, with a view to collaborating on improving the quality of our services.
Provide the necessary means and resources to achieve the objectives set out in relation to quality and health and safety at work.